Privacy Policy

1. Controller

coffeeloverts.com (PE), Office 5, 18B Tarasa Shevchenka Boulevard, Kyiv, 01004, Ukraine. EDRPOU 35701536. Email: contact@coffeeloverts.com. Phone: +380 676 984 0928. Managing Director: Emma Anderson.

2. Data we collect

• Name, email address and phone number.
• Trip brief details: destination, dates, travellers, budget and special requirements.
• Your messages, attached documents and technical data such as IP address and browser type.

3. Purposes and legal basis

We use your data to answer enquiries, prepare travel offers, perform tourism contracts and meet accounting duties, relying on your consent, on steps taken at your request before a contract, and on Law of Ukraine No. 2297-VI of 1 June 2010 'On Personal Data Protection'.

4. Cookies

Strictly necessary cookies run the site. Analytics and marketing cookies are set only with your informed consent, which you may withdraw at any time, under Law of Ukraine No. 1089-IX of 16 December 2020 'On Electronic Communications'.

5. Sharing and retention

We share data only with tour operators, booking and IT providers, and with authorities where the law requires. Enquiry data is kept 24 months from the last contact; contract and accounting records for the statutory periods.

6. Your rights and complaints

You may request access, correction or erasure of your data, withdraw consent and object to processing by writing to contact@coffeeloverts.com. You may complain to the Ukrainian Parliament Commissioner for Human Rights. Claims about our services follow Law of Ukraine No. 1023-XII of 12 May 1991 'On Protection of Consumer Rights'; unresolved disputes may go to the State Service of Ukraine on Food Safety and Consumer Protection or the courts.